I contacted Bluedrop Water after years of considering having a whole-house water filtration system installed. My experiences with the Bluedrop team have been exceptionally positive and problem-free, from scheduling a meeting to discuss my needs, to the actual installation.
The meeting with Chuck of the sales team was set up within minutes of my initial call and he came to the house within just a few days. He performed a number of tests, explained my options and, within a few minutes, was able to present a sales proposal to me, which I accepted without reservation. Chuck answered all of my questions and clearly spelled out the next steps, including installation. I felt complete confidence. Within a day, Erin reached out to schedule the installation, and was able to accommodate my request for an early morning visit. So far, Bluedrop has made a very good impression; at this point, I realized that customer service must be very important to them.
Today Alden arrived as scheduled for the installation. He was super pleasant, positive, and friendly. He took the time to explain everything that he was about to do, answered every one of my questions, and then, after the installaltion, reviewed the equipment and its functions and maintenance. He was efficient, proficient, very, very knowledgeable, so friendly, courteous, and exceptionally professional. He did a stellar job. I couldn't be more satisifed, and I am more than pleased that he made the installation experience such a positive one.
Thanks to everyone at Bluedrop.
